Panel Discussion on the Customer Experience Metrics
At the DHC Virtual Summit on November 16th-17th 2021, a panel consisting of key thought leaders weighed in on the customer experience strategy for 2022 and the future of CX design for HCPs. Andrea Gaymon, Chief Experience Officer, Healio Strategic Solutions, Justin Grossman, Managing Partner, Meltmedia, and Sharon Dotson, Executive Director, Experience Orchestration and Delivery, Genentech, offered their expertise.
Originally published by DHC
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