Prior to the pandemic, patient visits to healthcare professionals (HCP) were done largely one way—in person. Then COVID-19 hit and both patients and clinicians quickly pivoted to the new form of healthcare using virtual means. Confusion dictated the first few months, with questions such as: How severe is the illness? Does it require physician attention or a visit to the office? Is another option available? Will insurance cover the appointment and require a copay? What is a virtual visit? We all know that reliance on virtual means has become the norm. In medicine, it is here and not going away any time soon.
Originally published in PM360